Students cannot login
Description
Troubleshooting guide for students who cannot log in to the system. This video explains account checks, password reset, activation status, and how to fix student authentication errors.
Faq
45 videosCannot import student data
10 views
Subject schedule not showing
11 views
Student data deleted
7 views
Questions not showing / failed to import questions
7 views
Images in questions not showing
12 views
Incorrect class setup
7 views
Cannot upload audio
6 views
Exam result report not showing
11 views
Recapitulation process takes too long
11 views
Duplicate questions
5 views
Exam duration does not match
8 views
Math equations or symbols cannot be read by the system
6 views
Paragraph/description question type
6 views
Question structure is messy
4 views
Exam score recapitulation process not showing
6 views
When the teacher starts score recapitulation, a notification says the score has not been set
5 views
Students cannot login
5 views
Cannot open/download the KBS application
3 views
Connection lost or slow load time
3 views
AKM mode on iOS does not appear in the mobile app
4 views
Blocked during ongoing exam
4 views
Exam blocked because tuition has not been paid
5 views
Screen display stuck/blank
5 views
Accidentally finished the exam
5 views
Images not showing during exam
3 views
Student account not synchronized
4 views
iOS students are blocked from the exam because the phone screen goes to sleep
5 views
Internship students have not finished answering, but the exam duration has ended
4 views
Exam questions not showing on student device
3 views
Image does not match
3 views
Exam not showing because the student NISN exists in 2 KBS schools
4 views
Cannot exit the exam
6 views
Suddenly logged out of exam
4 views
Previous question answers not saved
3 views
Exam suddenly ends
6 views
Exam cannot be accessed
4 views
Question options do not match
6 views
Cannot retrieve PTS and PAS scores
3 views
Student login failed
51 views
Student answers not included in recapitulation
3 views
Next exam question does not appear/cannot be accessed
5 views
Exam questions not showing on dashboard
3 views
Bug in application dashboard
6 views
Score description on report card not showing
3 views
Cannot finish exam
4 views
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Cannot import student data
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Subject schedule not showing
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Questions not showing / failed to import questions
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Images in questions not showing
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Incorrect class setup
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